Return & Refund Policy

Last updated: January 2025

We want you to love your juicer. If you are not completely satisfied, we offer a 30-day return policy on all products.

30-Day Return Window

You may return any item within 30 days of delivery for a full refund. Items must be in their original condition with all accessories, manuals, and packaging included.

How to Initiate a Return

Email us at info@alivejuicers.com with your order number and the reason for return.
We will send you a return authorization and a prepaid shipping label within 1-2 business days.
Pack the item securely in its original packaging.
Attach the prepaid shipping label and drop off at any carrier location.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be credited to your original payment method.

Damaged or Defective Products

If you receive a damaged or defective product, contact us within 48 hours of delivery. We will send a replacement immediately at no cost to you, or issue a full refund.

Non-Returnable Items

Items that have been used extensively beyond reasonable testing
Items missing original packaging or accessories
Clearance or final-sale items (clearly marked at time of purchase)

Exchanges

Want to exchange for a different model? Follow the return process and place a new order for the desired product. We will process your refund as soon as we receive the returned item.

Contact Us

Questions about returns? Email info@alivejuicers.com or call +1 (619) 938-4079.